• Job Description

  Req#: HOGDcrMTke3V
  Employer Industry: Contact Center Solutions
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Competitive pay based on experience and qualifications
  - Supportive and collaborative work environment
  - Chance to work with cutting-edge workforce management technologies
  - Involvement in critical projects that impact operational efficiency
  - Opportunity to contribute to the optimization of a large-scale telephony infrastructure
  
  What to Expect (Job Responsibilities):
  - Develop and maintain statistical forecast models for workload and staffing requirements
  - Utilize advanced SQL programming to manipulate, forecast, and project models for business performance
  - Establish ad-hoc reports and make recommendations for improvements in call statistics
  - Identify and communicate areas for continual improvement in service levels across operations
  - Create scenarios and present comprehensive recommendations for strategic staffing and hiring plans
  
  What is Required (Qualifications):
  - Bachelor's degree in business, accounting, finance, statistics, or economics, or equivalent experience
  - Minimum of 8 years' experience in call-center forecasting
  - Advanced Excel skills, including formulas, pivot table reporting, and Power BI
  - Strong IT background in troubleshooting contact center issues with recording software
  - Hands-on experience with WFM Software, specifically Alvaria
  
  How to Stand Out (Preferred Qualifications):
  - In-depth knowledge of workforce management tools, processes, and best practices
  - Experience with Contact Center technology, including Cisco, Verint, or Nice
  - Familiarity with relevant regulations and compliance requirements specific to workforce management
  - Exceptional analytical and problem-solving skills tailored to workforce optimization
  - Ability to host meetings and discuss contact center issues effectively
  
  #ContactCenter #WorkforceManagement #DataAnalysis #CareerOpportunity #TelephonyInfrastructure
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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