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Staff Software Engineer, Customer Service (Remote)
4 days agoWhat's your preference?
Job Description
- Req#: 5018523007
Employer Industry: Food Technology
Why consider this job opportunity:
- Salary up to $232,000 annually, including base salary and bonus target
- Opportunity for career advancement and growth within a high-performing environment
- Flexible PTO and 12 paid holidays to promote work/life harmony
- Remote-hybrid work options available, allowing flexibility between home and office
- Comprehensive benefits package including health, dental, and mental health resources
- Engaging and collaborative workplace culture with passionate colleagues
What to Expect (Job Responsibilities):
- Lead the development of the technical architecture and roadmap for transforming the customer service tech stack
- Build architectural standards and best practices for the employer's software platform
- Establish the technical strategy and vision for the Customer Service roadmap, focusing on Salesforce Service Cloud integration
- Mentor and provide guidance to teammates while raising expectations for software quality and architecture
- Collaborate with stakeholders across the organization to balance quality and speed on company-level priorities
What is Required (Qualifications):
- 7+ years of professional development experience, focusing on backend technologies and service building using languages such as Go, Ruby on Rails, or Java
- Proven expertise in building APIs using GraphQL and REST
- Experience integrating with common customer service tools, including Salesforce Service Cloud, Zendesk, and HubSpot
- Solid understanding of designing backend systems for Salesforce integration and external APIs
- Excellent written and verbal communication skills, with a commitment to quality documentation
How to Stand Out (Preferred Qualifications):
- Familiarity with contact center tools like Twilio and Amazon Connect
- Experience establishing a future technical vision alongside Staff and Principal Engineers
- A friendly, flexible, and pragmatic approach to work
#FoodTechnology #SoftwareEngineering #CareerOpportunity #RemoteWork #InnovativeEnvironmentAbout the company
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