DUTIES AND RESPONSIBILITIES:
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast
and friendly Customer Service.
• Assists customers by making product suggestions and filling special orders.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves
customer complaints and reports to Store Director as needed.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and oneon-one customer interaction.
• Specific knowledge of duties performed by all department employees. Oversees and assists with all
department duties such as: preparation, brewing and serving food items.
• Implements proper and efficient product preparation and packaging techniques. Uses and operates
related equipment such as kitchen utensils, conventional and microwave ovens, coffee grinder, coffee
machine, espresso machine, benders, printers and pallet jacks. Maintain hot and cold foods to company
standards.
• Brews coffee and tea. Operates electronic cash register to total customer’s final bill. Accepts payment and
makes correct change for customers.
• Knowledge of proper procedures and coffee bar layout.
• Maintains case cleanliness and visual appeal. Responsible for ensuring the proper cleanliness, sanitation and
appearance of Starbucks area, equipment and for ensuring a safe work environment.
• Ensures temperatures are maintained in all phases of preparation, display and storage.
• Schedules, supervises, trains and assign duties to department employees. Schedules employees to
ensure adequate coverage and service levels.
• Trains employees on store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities.
• Plans daily operations, monitors production process following company procedures and profitability.
• Prepares sales and inventory reports. Physical inventory taken every 4 weeks.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory
levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.
• Understands opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee
Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Monitors employee productivity and evaluates overall performance.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Ability to follow and maintain department standards and requirements in handling quick sales items.
• Implements effective promotional and seasonal displays.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality,
reporting shortages, stocking and rotating product.