We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technology and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world

This is a management role within the UK&I market wholesale organisation, responsible for the management, growth and roll out of the STARS program. Responsible for growing sales, collaboration of departments and maximising customer performance in the STARS.

This role will report into the VP of Wholesale North Europe, and will have 6 direct reports.

AREAS OF RESPONSIBILITIES & RELATED ACTIVITIES:

• Main business partner for the local General Managers and Key Account Director for the frames category.
• Lead and develop a team of 6, including STARS Business Developers, STARS Specialists and Category Manager for Frames.
• Responsible for managing STARS accounts budget and forecast in collaboration with the KAM team, and keeping relevant stakeholders informed about any risks or opportunities.
• Plan and execute STARS perimeter expansion. Evaluate prospects with the KAM team, coordinate departments involved in the execution of customer integration project, and drive the customer onboarding process.
• Have regular meetings with customers and KAMs to discuss business results and specific needs related to the service provided.
• Coordinate sell out performance analysis to provide feedback to customers, KAMs, GMs and the Marketing department.
• Being able to analyze, interpret and effectively communicate the meaning of data and assumptions used to predict sales and business outcomes.
• Build and share ad-hoc reporting, using specific or multiple platforms (Business Objects, SAP)
• Coordinate regular execution of system and data checks to identify errors/misalignments that could affect service provided and business performance.
• Plan and oversee STARS shipments in collaboration with STARS merchandising team and logisitcs to meet clients/business needs.
• Overseeing processes to control, monitor and optimise STARS accounts inventory level.
• Constant process review and improvement to identify better ways to build synergies, foster communication and work efficiently.
• Define in collaboration with customer and involved departments, plans and actions related to product assortment strategy in order to maximise business opportunities to adapt to customer needs.
• Be the connection point across customers, local teams and corporate teams, to mediate and ensure effective communication.

NETWORK OF INTERACTON:

Internal:

• STARS Corporate Merchandising team – to define shipment plan, stock management strategy, drive business opportunities and review forecast.
• STARS Corporate Category team – to agree and define product related strategies and actions
• STARS Corporate IT team – to coordinate on integration projects plan and execution
• STARS Corporate Market Support team – to ensure accurate data sharing and model execution
• KAM team – to align on business targets, plans and customer needs.
• General Managers – to align on STARS business performance, priorities and strategy.
• Business Intelligence team – to constantly align on forecast expectations about STARS perimeter
• Marketing team – to coordinate execution of visibility plans and dedicated sell-out activations on STARS accounts
• Master data team – to manage settings related to clients or brands opening/closures
• Logistics team – to monitor delivery of goods, define ad-hoc shipment plans and request any relevant process customization

External:

• Customers – to manage the partnership, build opportunities and deliver exceptional service
• PMS providers – to discuss and plan integration with their system to enable data sharing with our shared clients.

PORTRAIT OF A PERFECT CANDIDATE

Essential:

• Experience with people management
• A technical mindset with sales analysis skills
• Brand performance analysis skills
• Strong time management and organizational skills
• Good knowledge of SAP/BOXI
• Exceptional communication skills
• Good interpersonal skills
• Strong proficiency in Microsoft Office (Specifically Excel and PowerPoint)

Desirable:

• An aptitude for team working
• Good knowledge of the fashion or eyewear world
• Good knowledge of retail
• Other languages (Italian/French)