Ashby
Startup Customer Success Manager - Americas
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Job Description
- Req#: a07aeb2d-3113-4ab4-866d-60004d1d25de
Employer Industry: Technology and Software Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Unlimited PTO with four weeks recommended per year
- Generous equipment, software, and office furniture budget to ensure a productive work environment
- $100/month education budget and coverage for more expensive items with manager approval
- Strong focus on building a supportive and inclusive work culture
- Comprehensive health insurance for you and your dependents, with all premiums covered by the employer
What to Expect (Job Responsibilities):
- Serve as the main point of contact for a book of customers, managing inquiries via shared inbox and customer calls
- Create high-quality onboarding materials, documentation, and e-webinars for customer self-service
- Take ownership of medium and large projects that enhance customer engagement and retention practices
- Collaborate with customers to define complex problems and develop comprehensive solutions
- Maintain clear and empathetic communication with diverse user groups to ensure excellent customer experiences
What is Required (Qualifications):
- Minimum of 2 years of customer-facing experience in a role such as Startup Customer Success Manager, Account Manager, or Program Manager
- Experience with complex and rapidly evolving products, such as recruiting SaaS tools
- Strong problem-solving skills, including the ability to identify issues and propose multiple solutions
- Excellent written and verbal communication skills to engage effectively with various stakeholders
- Keen attention to detail in customer interactions and documentation
How to Stand Out (Preferred Qualifications):
- Experience with tools like Zapier, HubSpot, or Acuity Scheduling
- Previous experience in Recruiting or Recruiting Operations as an Ashby user
- Demonstrated curiosity in addressing customer needs and improving workflows
- Ability to work collaboratively in a team environment while managing individual projects
- Enthusiasm for long-term customer engagement and relationship building
#Technology #CustomerSuccess #CareerGrowth #InclusiveWorkplace #SaaS
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