• Job Description

  Req#: 90132

  You're passionate about a career delivering solutions that impact millions.

  Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

  In this role, you'll:

  This role will see you out and about at the station assisting customers and front-line staff, as well as dealing with challenging situations that require us to think on our feet and make critical decisions under pressure such as train delays and incidents.

  In addition, you will manage escalations, resolve conflict, and provide support to peers. You will be providing shift coverage across the Sydney Trains network, with shifts and locations potentially changing day-to-day.

  For more information on this position and business unit, please view the position descriptions and the Station Duty Manager Information Pack:

  • Station Duty Manager 1 Position Description
  • Station Duty Manager 2-4 Position Description
  • Station Duty Manager Information Pack

  About you

  • You will have leadership experience managing a highly confident and dynamic team in an operational or high-pressure environment.
  • You have a willingness to learn, inspire and motivate the team you lead.
  • You are a customer advocate ensuring that the cleanliness and maintenance of our station environment meets community expectations.
  • You will be someone that is resilient, can think on your feet, able to make decisions independently and in tandem and genuinely wants to improve the customer experience.
  • You are customer focussed, approachable and passionate about owning each interaction and going the extra mile to support customers on their journey
  • You are solution orientated leader will strong communication skills and the demonstrated ability to support and develop others.

  Who we are

  Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

  At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

  Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

  Join us

  Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

  We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

  This is an in-person, on-site role.

  What are you waiting for…? Connect with us. Apply now!

  Applications close: 11:59 pm Thursday 8th February 2024

  For more information about this role, please contact caitlin.ritchie@transport.nsw.gov.au.

  People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

  Need some help with your application? Take a look at our application tips video series.

  #LI-Onsite

• About the company

  Transport for NSW, sometimes abbreviated to TfNSW, and pronounced as Transport for New South Wales, is an agency of the New South Wales Government established on 1 November 2011, and is the leading transport and roads agency in New South Wales, Australia.

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