Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

Opportunity knocks at the Lakeshore Learning Store. Are you ready?
You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.

Providing great customer service isn’t just a goal—it’s the essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Lakeshore Learning Store managers have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Responsibilities

Building Talent

• Source, recruit, hire and support onboarding of an engaged, sales-driven team, and ensure efficiency during the training process
• Provide ongoing coaching and development/growth opportunities for existing staff and build career paths
• Conduct annual personnel performance appraisals, providing clear and actionable feedback to help staff improve
• Develop business strategies to expand our customer base, increase store traffic and optimize profitability
• Manage employee relations and drive workplace engagement and motivation within the store

Building Service Standards

• Oversee and manage the retail store’s outreach programs and initiatives while engaging with your Retail Sales partners and the local community to raise awareness and foster relationships that support Lakeshore’s goals
• Drive Lakeshore’s customer service standards (i.e. SERVE) through consistent measurement of store performance and customer feedback with the team
• Seek and communicate customer feedback from the store team regarding school and home use of products
• Handle complex customer service issues and escalations

Building Revenue and Operational Excellence

• Efficiently maximize store sales and profitability while managing controllable expenses
• Undertake financial-planning tasks, including managing the store budget (P&L) and prepare detailed reports on buying trends, customer needs, profit margins to present reports to company leadership
• Optimize store layout and product placement for maximum sales
• Ensure company expectations regarding retail policies and procedures, including store cleanliness and safety standards
• Oversee development and approval of employee scheduling to ensure optimal staffing

Qualifications

Essential Skills and Attributes

• Passion for providing excellent customer service
• Positive and proactive approach to management and working as a team
• Excellent communication and training skills
• Exceptional time management and organizational skills
• Ability to demonstrate company standards and reinforce them with the entire team
• Strong desire to recognize and reward achievements—big and small
• Capacity to give regular and clear feedback to team
• Ability to provide and receive constructive criticism
• Capacity to multitask in order to meet simultaneous demands

Requirements

• 3–5 years retail management experience
• Ability to work a flexible schedule, including nights and weekends
• Knowledge of retail POS systems
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Additional Information

Benefits Package – Your investment in us deserves a benefits package to match!

• Competitive salary
• Comprehensive medical/dental plan
• 401(k) retirement plan
• Generous employee discount
• Quarterly bonus program

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. INDRLL1