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THE SALVATION ARMY "DOING THE MOST GOOD"

SAN JOSE, CA - STORE MANAGER

PAY RATE: $23.00

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

THE SALVATION ARMY MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Objectives

• To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• Minimum High School Diploma or equivalent REQUIRED. (some college preferred)
• Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Valid Driver's license, successfully pass a MVR check (required), proof of insurance and access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate's skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.

Essential Duties And Responsibilities

• The primary responsibility of the Store Manager is to be accountable for meeting the sales and income budget expectations while managing the expense controls to maximize profitability for the assigned location. This will be achieved through delivering desired results on the established key performance indicators prioritized to measure the success of the business.
• Plans and directs the day‐to‐day operations of assigned store location, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards), and donations.
• Hire, train, and direct the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees. Responsible for employee evaluations, key performance results, and corrective actions in coordination with HR.
• Schedule employees to ensure adequate store coverage and coordinate daily team meetings. Maintain accurate employee payroll records, including daily time and attendance monitoring.
• Ensure high customer and donor satisfaction through excellent service and develop strategies to improve the customer experience.
• Oversee Back Room Processing (BRP) to meet daily processing goals.
• Manage store deliveries and inventory to ensure timely availability on the sales floor.
• Supervise and support Beneficiaries involved in Work Therapy Assignments at the store.
• Protect store currency, inventory, and property, including safe funds, bank deposits, and security protocols.
• Ensure safety measures are maintained according to ARC policy and regulations, reporting issues immediately. Conduct weekly store meetings and attend safety meetings.
• May be transferred or relocated based on business needs and complete all tasks assigned by supervisors.

About Our Retail Team

Join our dedicated Retail Team at The Salvation Army! Contribute to serving and impacting our community through the "Do The Most Good" initiative at our Blossom Hill Thrift Store, supporting the Adult Rehabilitation Program. This role offers opportunities to enhance customer service, problem-solving, teamwork, and contribute to the success of our programs and participants.

Schedule: Our stores operate 7 days a week. Flexibility is required to ensure adequate coverage, including evenings, weekends, and holidays for full-time staff.

About The Salvation Army

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their rehabilitation journey. We value and depend on our committed employees to maintain effective programs and services.

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