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Strategic Client Success Manager
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Job Description
- Req#: 262393
Employer Industry: Higher Education Consulting
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully remote position supporting a national client base
- Engage in high-impact travel to visit university campuses and attend national conferences
- Competitive compensation package with potential for bonuses
- Work in a dynamic environment where you can drive strategy and make a measurable impact
What to Expect (Job Responsibilities):
- Serve as the primary architect of partnerships with university clients, ensuring strategic value delivery and adoption
- Conduct proactive consultations to understand client goals and challenges, translating data into actionable insights
- Build and nurture relationships with key decision-makers within university hierarchies
- Manage contract renewals and identify at-risk accounts to mitigate risks before renewal discussions
- Identify growth opportunities and collaborate with sales teams to nurture leads within existing accounts
What is Required (Qualifications):
- Bachelor's degree required; advanced degrees preferred
- Proven experience in client success or account management within a SaaS, data, or consulting environment
- Deep professional experience engaging with higher education administration or research strategy
- Strong analytical communication skills to interpret complex data for various stakeholders
- Proficiency in CRM tools (Salesforce), virtual presentation platforms, and Microsoft Office Suite
How to Stand Out (Preferred Qualifications):
- Experience in managing a book of business and driving renewals
- Understanding of university governance and budgeting processes
- Proactive mindset with the ability to seek out opportunities and engage with clients
- Ability to adapt quickly in a fast-paced environment
#HigherEducation #ClientSuccess #RemoteWork #StrategicGrowth #DataDrivenInsights
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