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Strategic Client Success Manager
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Job Description
- Req#: J0CC91262393
Employer Industry: Higher Education Consulting
Why consider this job opportunity:
- Salary range of $80,000.00 - $100,000.00
- Opportunity for career advancement and growth within the organization
- Fully remote position, allowing for flexibility in work location
- Engage directly with university leadership to drive strategic outcomes
- Collaborative and supportive work environment with a focus on community building
- High-impact travel opportunities, engaging with clients at their campuses and at national conferences
What to Expect (Job Responsibilities):
- Serve as the primary architect of partnerships with university clients, managing the full lifecycle of client relationships
- Provide proactive consultation and deliver consultative insights to drive outcomes aligned with client goals
- Collaborate with data analysts to translate complex datasets into compelling narratives that demonstrate ROI
- Build and nurture relationships with key decision-makers across university hierarchies to ensure partnership resilience
- Lead renewal discussions and execute strategies to mitigate risks with at-risk accounts
What is Required (Qualifications):
- Bachelor's degree required; advanced degrees are a plus for credibility with university leadership
- Proven experience in client success or account management, particularly in a SaaS, data, or consulting environment
- Deep professional experience engaging with higher education administration or research strategy
- Strong analytical communication skills to interpret and convey complex data
- Proactive mindset with the ability to seek out conversations and engage with clients
How to Stand Out (Preferred Qualifications):
- Experience in strategic engagement with university leadership, including deans and provosts
- Familiarity with CRM tools, especially Salesforce, and virtual presentation platforms
- Ability to manage a complex portfolio while remaining agile in a fast-paced environment
#HigherEducation #ClientSuccess #RemoteWork #CareerGrowth #DataDrivenInsights
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