What's your preference?
Job Description
- Req#: 8ce3ee8a-9bcd-479b-b79b-d246022ad6ad
Employer Industry: PropTech (Property Technology)
Why consider this job opportunity:
- Work from anywhere supported by a flexible company culture
- Opportunity to work for one of the fastest growing technology companies in the PropTech industry
- Unlimited vacation time
- Generous paid parental leave
- Competitive and equitable pay, including stock options
- Monthly stipends to support wellness and home office expenses
What to Expect (Job Responsibilities):
- Develop, maintain, and execute Success Plans aligned to customer business objectives and operational outcomes
- Build and strengthen relationships with stakeholders at multiple levels, from frontline users to executive sponsors
- Monitor customer health, product adoption, engagement signals, and sentiment; identify and act on early risk indicators
- Serve as the voice of the customer internally—collecting, analyzing, and relaying meaningful product feedback and feature needs
- Collaborate with internal teams to refine Customer Success processes, documentation, and tooling to improve efficiency and communication
What is Required (Qualifications):
- Minimum of 3+ years of Customer Success experience in a SaaS environment
- Exceptional written and verbal communication skills
- High degree of ownership, organization, and the ability to execute independently
- Strong analytical skills and comfort interpreting customer insights and usage data
- Familiarity with SaaS delivery models; Multifamily experience preferred
How to Stand Out (Preferred Qualifications):
- Experience in the Multifamily or PropTech industry
- Experience with Gainsight or similar Customer Success platforms
#PropTech #CustomerSuccess #CareerOpportunity #FlexibleWork #SaaS
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
HappyCo is the leading real-time property management solution for inspecting, managing, and monitoring residential & commercial properties. Book a demo today.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.