• Job Description

  Req#: R0631030

  We are looking for a Strategic Portfolio Manager to cover the Midlands & East Anglia region to retain and renegotiate service contracts and proactively engage in customer account management. Additional responsibilities, maximizing portfolio growth opportunities, gaining additional units and services within existing client base.

  Office location base can be Birmingham, Glasgow, Warrington, Keighley or Peterborough.
  

  Key Responsibilities

  • Proactively develops and creates customer relationships in their area of responsibility.
  • To co-ordinate Sales, Operations and Administration dialogue and complaints - resolution ownership and responsibility to deliver customer satisfaction. To include, but not limited to effective master data cleansing, operational issue identification of missed visits and poor KPI's, invoicing resolution - credit note generation and debt management awareness and assistance.
  • To renegotiate existing service contracts approaching their end dates
  • Review and up-sell poor performing contracts to greater improve their profitability.
  • Customer visits and presentations - account management at all levels including operations.
  • Action all change of owner contracts and provide new contracts to new owner/occupiers.
  • Internal relationship mapping of regional customer base and business intelligence collation.
  • Accountable for winning new units from the open market through existing portfolio.
  • Process all customer’s contract renegotiations and ensuring where possible units are retained.

  Skills & Experience

  • Previous strategic account management is essential.
  • Proven stakeholder management, internal & external at all levels
  • Experience in managing a core customer base of 10-15 accounts.
  • Lifts industry experience is desirable.
  • Must have experience in delivering internal & external presentations.
  • Ability to use Microsoft packages including Word, Excel, Teams, PowerPoint
  • Knowledge of SAP & Salesforce is beneficial.
  • Excellent communication skills and the ability to convey information to both influence and negotiate good working relationships with customers and colleagues.
  • Good written and spoken English.
  • Ability to work independently.

  Benefits : Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Quarterly Commission, plus Car.

  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

  Read more on www.kone.com/careers

• About the company

  KONE Oyj, founded in 1910 and headquartered in Espoo near Helsinki, Finland, is an international engineering and service company employing some 55,000 personnel across 60 countries worldwide.

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