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Strategic Programs Specialist - Amazon
7 days agoWhat's your preference?
Job Description
- Req#: JR101641
Employer Industry: E-commerce Fulfillment Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with performance bonuses
- Supportive and collaborative work environment
- Engage with a diverse range of leading brands
- Chance to make a positive impact on the consumer experience
- Flexible work schedule with non-standard hours
What to Expect (Job Responsibilities):
- Serve as a subject matter expert in Amazon Seller Central and related e-commerce processes
- Respond to merchant and warehouse inquiries across multiple channels in a timely manner
- Support third-party fulfillment of Amazon Prime orders and resolve related issues
- Drive process optimization and improvements through cross-departmental collaboration
- Build standard operating procedures (SOPs) for program distribution to internal and external audiences
What is Required (Qualifications):
- Minimum 2 years of experience in customer service or a similar role
- Ability to work non-standard work hours Monday-Friday (10:00 am EST - 7:00 pm EST)
- Strong communication and interpersonal skills
- Capable of managing and prioritizing tasks in a fast-paced environment
- Proficiency in Microsoft Excel and/or Google Sheets for data tracking and analysis
How to Stand Out (Preferred Qualifications):
- Direct experience with Amazon, including Seller Fulfilled Prime and/or Fulfilled by Merchant programs
- Experience with e-commerce or third-party fulfillment services
- Familiarity with Zendesk, Salesforce, or similar customer support platforms
#Ecommerce #CustomerService #Fulfillment #CareerOpportunity #ProcessOptimization
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