• Job Description

  Req#: 4692353

  Student Persistence Manager

  £48,000 - £52,000pa plus Excellent Benefits

  Remote-based work within the UK with travel to our UK Campuses (Birmingham, Leeds, London and Manchester) and our Coventry Head Office

  Full-Time Permanent

  Read the full job description here

  
  

  The Opportunity:

  At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently looking for a Student Persistence Manager to join our Student Experience Teams, who support our students in navigating their academic journey.

  You will play a vital role in managing student-related matters on all campuses, including attendance records, assessment submissions, and complaints; providing guidance, ensuring safety protocols, and facilitating referrals. You will also support student success and retention across the University, working in partnership with the Director of Academic Persistence and other key stakeholders across the organisation.

  Using predictive analytics, engagement data and student feedback you will analyse student requirements and develop impactful programmes, and lead on the development of the student retention strategy, implementing the delivery plan necessary to enhance student satisfaction, retention, and continuation. You will inspire the student hub campus teams to provide exceptional student support, and increase student resiliency skills.

  If you are passionate about student success, this is an exciting time to join us in a brand new role, working on our Student Outcomes Enhancement Plan, designed to ensure we provide excellent support to our students, equipping them with the skills and qualifications they need for the future.

  About You:
  

  We are looking for someone with a proven track record of success in student persistence / retention, with experience in student services, academic advising or related fields. A good understanding of student development theory, success initiatives and resources is essential, along with familiarity with University delivery models, academic calendars and student support systems.

  The ideal candidate will demonstrate excellent leadership capabilities and have operational experience managing a high-volume support service. You should be adept at empowering colleagues to deliver outstanding support, and have exceptional interpersonal skills to build and main effective relationships across the University.

  You will also be data driven and aligned with KPIs, with good numerical and data handling skills using tools such as PowerBI, SQL and Predictive Analytics.
  

  Why Arden:
  

  At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

  • 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
  • A generous Aviva pension plan, our contributions start at 7%
  • PMI or Healthcare Cashback (dependent on role grade)
  • Study any Arden course for free, with generous discount for all family and friends
  • Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  • Plus, other competitive benefits !

  Arden’s values:
  

  Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

  There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here , or to start your journey with us, click apply!
  
  Closing Date: 16 July 2024

  We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
  

  As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position.
  
  At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.

  So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!

• About the company

  Arden University is a private, for-profit teaching university in the United Kingdom.

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