• Job Description

  Req#: 2101

  Experience it – Ajax!

  The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live.

  Summer Camp Administrative Assistant - Temporary Full Time (3-month contract)

  Reporting to the Community Recreation Coordinator, the Summer Camp Administrative Assistant supports the needs of the Summer Camp operations by acting as the main point of contact for in-person, telephone and email inquiries (camp information, registration, etc.) This position performs numerous administrative and customer service-related tasks in a timely manner, in adherence to Customer Service standards and according to Department policies and procedures.

  Key Duties

  • Provide excellent customer service and detailed information regarding all camp programs, services, and facilities; either in-person, via email, or over the telephone.
  • Support the needs of Summer Camp operations by acting as the main point of contact for telephone and email inquiries (camp information, registration, etc.).
  • Ensure registration data is complete and accurate; contacting registrants to obtain missing registration information and correcting registration errors.
  • Receive customer feedback, resolve concerns immediately where possible, or refer the customer to the appropriate person.
  • Provide pertinent information to camp staff, Community Recreation Coordinator, Customer Service Representatives, etc.
  • Prepare and distribute weekly camp packages to the camp Supervisors.
  • Create weekly camp letters for all camps including theme days, special events, and relevant allergy information.
  • Work with the Recreation Software Analyst and Community Recreation Coordinator to create new work instructions for Summer Camps using ActiveNet.
  • Update the Summer Camp Hotline daily and respond to requests in a timely manner.
  • Must be able to work from Tuesday June 17th, 2025 – Friday September 5th, 2025.
  • The hours of work are Mondays from 7:00 a.m. to 10:30 a.m. and 1:00 p.m.to 4:30 p.m., as well as Tuesdays to Fridays from 8:00 a.m. to 11:30 a.m. and 1:00 p.m. to 4:30 p.m. Additional hours may be required between 6:00 a.m. and 5:00 p.m.
  • May be required to work weekends (Sundays).

  Qualifications/Skills

  • Completion of Grade 12 high school diploma.
  • Minimum 2 years of experience working in a customer service or a municipal/community centre setting.
  • Proficient computer skills in Microsoft Office (Word, Excel and Outlook).
  • Current Standard First Aid with CPR C certification.
  • Excellent communication, interpersonal and customer service skills are required.
  • Able to communicate with diverse groups in various situations and maintain confidentiality with sensitive matters .
  • Able to provide a clear Criminal Reference check with Vulnerable Sector screening that is current (completed within the last six months), upon being hired.

  Nice to Have

  • Working knowledge of ActiveNet software is considered an asset.

  What is Offered to Staff

  • Rate of Pay: $30.80 - $33.48 per hour
  • Hours of Work: This 3-month contract is a non-union position that works 35 hours per week. The hours of work are Mondays from 7:00 a.m. to 10:30 a.m. and 1:00 p.m.to 4:30 p.m., as well as Tuesdays to Fridays from 8:00 a.m. to 11:30 a.m. and 1:00 p.m. to 4:30 p.m. Additional hours may be required between 6:00 a.m. and 5:00 p.m. May be required to work weekends (Sundays).
  • Town Perks: The Town offers temporary staff access to an Employee & Family Assistance Program, Health & Wellness Program, Town of Ajax Fitness Centre Combo Membership and a defined pension plan (OMERS pension).

  How to Apply

  This position is being advertised concurrently to internal and external candidates and applications are accepted online. To apply to this position, please click the ‘Apply Now’ button below.

  Internal closing date: 11:59 p.m. on May 8, 2025

  External closing date: 11:59 p.m. on May 15, 2025

  We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

  Equal Opportunity Employer

  The Town of Ajax is an equal opportunity employer, committed to diversity and accessibility within the workplace where all employees feel valued, respected and supported. As a best practice employer, the Town embraces diversity and gender expression through policy, staff training and providing positive spaces. The Town encourages applications from all qualified candidates. If selected for an interview, please inform Human Resources staff of any accommodation you may require during the process.

• About the company

  We welcome and encourage comments and feedback on Town programs and services. They should be directed to ContactUs@ajax.ca Only electronic correspondence sent to the Town at the above address can be processed through official channels. The Town reser...

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