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Job Description
- Req#: 35564
Employer Industry: Contact Center Services
Why consider this job opportunity:
- Salary up to $76,500.00
- Opportunity for career advancement and growth within the organization
- Fully remote position with the flexibility to work from home
- Comprehensive benefits package including health insurance, life and disability insurance, and retirement savings plans
- Supportive and collaborative work environment with a focus on employee development
- Chance to lead and develop a team in a dynamic, omnichannel contact center
What to Expect (Job Responsibilities):
- Supervise and manage the performance of contact center staff to ensure adherence to quality standards and procedures
- Conduct interviews and recommend hiring or promotion of contact center personnel in collaboration with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to enhance team efficiency
- Evaluate employee performance and recommend appropriate personnel actions, including disciplinary measures and performance improvement plans
- Provide ongoing coaching and support to identify training needs and development opportunities for direct reports
What is Required (Qualifications):
- Bachelor's degree in a related field
- 3-5 years of relevant professional experience required
- Supervisory or team lead experience in a remote contact center environment
- Excellent communication, coaching, and problem-solving skills
- Technical proficiency with remote work technologies and ability to troubleshoot basic technical issues
How to Stand Out (Preferred Qualifications):
- Experience with process improvement and operational efficiency initiatives
- Familiarity with softphones, VPNs, CRMs, and remote workstation tools
- Previous experience in a fast-paced, customer service-oriented environment
#ContactCenter #RemoteWork #CareerGrowth #Leadership #EmployeeDevelopment
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