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Job Description
- Req#: 35564
Employer Industry: Contact Center Services
Why consider this job opportunity:
- Salary up to $76,500.00
- Opportunity for career advancement and growth within the organization
- Fully remote position offering flexibility in work location
- Supportive and collaborative work environment
- Comprehensive benefits package, including health insurance, life and disability insurance, and retirement savings plan
What to Expect (Job Responsibilities):
- Supervise the work of call center staff to ensure adherence to quality standards and procedures
- Interview and recommend hiring and promotion of contact center staff in collaboration with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to ensure operational efficiency
- Evaluate employees' job performance and recommend appropriate personnel actions
- Provide coaching and support to identify training needs and development opportunities for direct reports
What is Required (Qualifications):
- Bachelor's degree in a related field
- 3-5 years of relevant professional experience
- Supervisory or team lead experience in a remote contact center environment
- Excellent communication, coaching, and problem-solving skills
- Technical proficiency with remote-work technologies
How to Stand Out (Preferred Qualifications):
- Experience in process improvement, including identifying operational gaps and driving efficiency
- Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools
#ContactCenter #RemoteWork #CareerOpportunity #Leadership #CustomerService
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