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Support Analyst - Digital Banking
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Job Description
- Req#: 1215
Employer Industry: Financial Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a dynamic and supportive environment focused on empowering community banks
- Engage in culture-building activities and events that foster teamwork
- Involvement in the implementation of new software releases and strategic initiatives
- Collaborative team-oriented atmosphere that values ownership and accountability
What to Expect (Job Responsibilities):
- Provide support to customers for questions and issues related to digital banking products and services
- Evaluate and prioritize service requests received via phone, email, and other channels
- Log and track all customer requests using the employer's management tracking system
- Analyze service requests to identify trends and make recommendations for improvement
- Participate in training programs to enhance product knowledge and service skills
What is Required (Qualifications):
- Bachelor's degree required or High School Diploma/GED with equivalent work experience
- Minimum of three (3) years prior experience in the bank/financial industry
- Minimum of three (3) years prior experience in direct client support
- Familiarity with Fiserv digital banking software is desired
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience in a customer support role within the financial technology sector
- Proven analytical and problem-solving skills
- Ability to work effectively under deadline pressures
- Experience working with third-party vendors
- Strong organizational skills and attention to detail
#FinancialTechnology #CustomerSupport #CareerGrowth #CommunityBanking #Teamwork
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