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Job Description
- Req#: P56Dynvzyu6s
Employer Industry: Information Technology Support Services
Why consider this job opportunity:
- Salary up to $(amount)
- 401(k) matching and comprehensive health insurance options
- Flexible work environment with hybrid work arrangement
- Paid time off immediately available upon hire
- Access to professional development through mentorship
- Collaborative office environment when working on-site
What to Expect (Job Responsibilities):
- Serve as Tier I support and first point of escalation for clients seeking technical assistance via phone and ticketing system
- Multitask effectively in a fast-paced environment by handling a high volume of phone calls while creating service desk tickets
- Troubleshoot issues related to Windows workstations, applications, and remote connectivity
- Support various email systems using SPAM filtering tools and provide basic support for office technologies
- Ensure adherence to Service Level Agreements (SLAs) for all customers
What is Required (Qualifications):
- 1-2 years of experience in a similar IT support role
- Strong verbal and written communication skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Acute attention to detail with strong documentation skills
- Must live within 120 miles of the office
How to Stand Out (Preferred Qualifications):
- College Diploma or Degree in Computer Science, or equivalent experience
- Experience working with third-party vendors
- Relevant certifications such as Microsoft, CompTIA, or Cisco
#InformationTechnology #CustomerSupport #CareerOpportunity #HybridWork #ProfessionalDevelopment
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