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Support Analyst II, Customer Success Operations
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Job Description
- Req#: 5028977007
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $95,000
- Generous paid parental leave: Up to 12 weeks for parents
- Work remotely from anywhere in the U.S.
- Unlimited PTO and 10 holidays for relaxation and recharge
- Comprehensive medical, dental, and vision plans that cover 75% of premiums
- Fast-moving, high-impact environment with minimal bureaucracy
What to Expect (Job Responsibilities):
- Serve as a primary, client-facing point of contact for end users, managing inquiries across live-video, email, and chat
- Exercise sound prioritization judgment when managing multiple concurrent issues, balancing client impact and urgency
- Build and sustain strong relationships with end users by understanding their workflows and priorities
- Independently investigate and diagnose complex application issues, leveraging documentation and internal tools
- Maintain a deep understanding of product capabilities, updates, and known limitations to improve support outcomes
What is Required (Qualifications):
- 7-10 years of experience in technical support or customer service roles, preferably in healthcare technology or SaaS
- Strong experience in technical troubleshooting and problem-solving
- Ability to communicate clearly and confidently in client-facing conversations
- Experience with Jira, Zendesk, or other ticketing systems
- Proactive approach to identifying and resolving potential issues before they escalate
How to Stand Out (Preferred Qualifications):
- Experience with clinical documentation improvement (CDI) software or related healthcare applications
- Knowledge of medical terminology and hospital workflows
- Salesforce and/or SQL experience
#HealthcareTechnology #TechnicalSupport #RemoteWork #CareerOpportunity #HealthTechJobsAbout the company
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