What's your preference?
Job Description
- Req#: SUPPO018503
Employer Industry: Healthcare Analytics
Why consider this job opportunity:
- Salary up to $25.48 per hour, depending upon experience
- Comprehensive health benefits and a 401(k) plan with company match
- Employee stock purchase plan, vacation time, sick time, and paid holidays
- Opportunity for career advancement and growth within the organization
- Flexible work arrangements with remote or hybrid options available
- Supportive and collaborative work environment focused on client satisfaction
What to Expect (Job Responsibilities):
- Provide Level 1 and 2 customer service via phone and email for web-based software and integrations
- Triage and escalate complex or high-priority technical issues, ensuring timely follow-up
- Manage support cases using the CRM system, maintaining detailed documentation
- Utilize internal resources to develop skills and maintain client service standards
- Participate in special projects or cross-functional initiatives as assigned by the Support Manager
What is Required (Qualifications):
- Minimum of 1 year of experience in customer support or a related role
- Experience in troubleshooting complex software, browser, and connectivity issues
- Excellent verbal and written communication skills, emphasizing professionalism and clarity
- Strong ability to handle challenging customer situations with diplomacy and problem-solving focus
- Proficiency in Microsoft Office and familiarity with major web browsers
How to Stand Out (Preferred Qualifications):
- Experience or familiarity with the Long-Term Care / Nursing Home industry
- Experience using CRM or Help Desk systems (e.g., Dynamics, Salesforce, Zendesk, Freshdesk)
- Demonstrated success in a fast-paced, dynamic environment with strong organizational and multitasking abilities
#HealthcareAnalytics #CustomerSupport #RemoteWork #CareerOpportunity #HealthBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.