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Job Description
- Req#: 5001165569706
Employer Industry: Insurance Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully remote position, offering flexibility in work location
- Supportive and collaborative work environment
- Engage in meaningful work by assisting with insurance data verification
- High level of accuracy and professionalism emphasized in the role
What to Expect (Job Responsibilities):
- Analyze incoming cases to determine and relay applicable guidance to issuers
- Provide exemplary customer service through phone and email communications
- Validate issuer requests and articulate any deficiencies back to the issuer
- Understand and follow escalation criteria for unresolved issues
- Manage and prioritize high caseloads during surge periods
What is Required (Qualifications):
- Bachelor's Degree or equivalent OR 4 years of relevant experience in lieu of degree
- Experience in customer service
- Experience analyzing data or working on a helpdesk
- Must be a US Citizen or authorized to work in the US and a resident for at least 3 years within the last 5 years
- Exceptional organizational and prioritization skills
How to Stand Out (Preferred Qualifications):
- Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook
- Prior experience in scheduling and facilitating meetings
- Ability to perform in a fast-paced, deadline-driven environment
- Good written and oral communication skills
- Willingness to work some evenings or overtime as required
#InsuranceServices #RemoteWork #CustomerService #CareerOpportunity #DataAnalysis
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