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Job Description
- Req#: 40e623f7-d0b4-4311-86dd-c2432838a1fc
Employer Industry: Mortgage Technology
Why consider this job opportunity:
- Salary up to $150,000 per year
- Robust medical, vision, and dental coverage with ~100% of employee premiums covered
- Meaningful parental leave of 16 weeks fully paid for all new parents
- Remote-first culture with flexible work options
- Open and encouraged flexible time off policy
- Opportunity to shape and scale a world-class support function from the ground up
What to Expect (Job Responsibilities):
- Manage, mentor, and coach Support Specialists, fostering a culture of curiosity and customer empathy
- Collaborate with the Head of Implementations on hiring, onboarding, and workforce planning as the team expands
- Define and evolve support workflows, escalation paths, and team processes
- Engage directly with customers to handle complex or high-priority issues
- Establish and track key support metrics to measure performance and identify opportunities for improvement
What is Required (Qualifications):
- Proven experience in customer support with a passion for helping customers and building high-performing teams
- Ability to communicate effectively across technical and business contexts
- Comfortable diving into tickets, troubleshooting integrations, and learning the product
- Data-driven and operationally minded, with an instinct for building structure
- Experience in or adjacent to the mortgage industry or mortgage technology landscape is a plus
How to Stand Out (Preferred Qualifications):
- Familiarity with navigating APIs, webhooks, and integrations
- Experience in shaping and scaling support functions from the ground up
- Strong understanding of customer success metrics and operational efficiency strategies
- Background in leading teams to resolve customer issues effectively
- Previous experience working within the mortgage industry
#MortgageTechnology #CustomerSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Building the future of mortgage infrastructure.
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