Remote Jobs
Support Services Tech Analyst, Variable Shift, FT, Days, - Remote
This job is now closed
Job Description
- Req#: R1109991
Employer Industry: Healthcare IT Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Flexible work schedule with variable shifts
- Chance to make a positive impact on healthcare services
- Training provided, including required certifications within the first 180 days
What to Expect (Job Responsibilities):
- Investigate and resolve software, hardware, and infrastructure issues under moderate supervision
- Document all incident-related information and service requests in ITSM software
- Provide support via chats, calls, and self-service requests while ensuring first call resolution
- Maintain excellent customer relationships through effective communication
- Recommend modifications to procedures and knowledge documentation
What is Required (Qualifications):
- High School diploma or equivalent
- Minimum of four (4) years of experience in information technology, IT support, or applications support
- In lieu of experience, an Associate degree with two (2) years of relevant experience or a Bachelor's degree with no experience is acceptable
- Successful completion of End User Epic Training within 180 days of hire
- Exceptional written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Healthcare experience
- ITIL/HDI/A+/Net+ or other technical certifications
- Strong technical aptitude and troubleshooting capabilities
#HealthcareIT #CustomerService #CareerOpportunity #FlexibleSchedule #TrainingProvided
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.