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Support Specialist
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Job Description
- Req#: SxfKMesHW7w7
Employer Industry: Healthcare Software Solutions
Why consider this job opportunity:
- Salary up to $60,000
- Opportunity for career advancement and professional development
- Flexible remote work options available
- Comprehensive benefits including healthcare coverage, flexible PTO, and retirement plans
- Supportive and collaborative work environment
- Chance to make a positive impact in the healthcare and public safety sectors
What to Expect (Job Responsibilities):
- Acquire in-depth knowledge of employer products and service offerings to provide effective client support
- Troubleshoot and resolve customer issues via calls, emails, or chat while ensuring timely follow-up
- Maintain communication with customers and update internal systems according to standard procedures
- Collaborate with cross-functional teams to escalate and resolve client issues
- Assist with testing and duplicating software and hardware problems reported by customers
What is Required (Qualifications):
- Degree or equivalent combination of education and relevant work experience
- Proven customer service experience supporting software solutions or technology products
- Strong interpersonal and communication skills, both written and verbal
- Excellent troubleshooting, analytical, and problem-solving skills
- Ability to manage time effectively and adapt to changing priorities
How to Stand Out (Preferred Qualifications):
- Experience in the Public Safety or Healthcare industry
- Technical aptitude and familiarity with MS Office Suite or similar tools
- Enthusiasm for learning and expanding skills in a collaborative environment
- Ability to handle confidential information with discretion
#HealthcareSoftware #CustomerSupport #RemoteWork #CareerGrowth #PublicSafety
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