Employer Industry: Automotive Software Solutions

Why consider this job opportunity:
- Salary up to $55,000
- Opportunity to play a key role in delivering exceptional customer support
- Collaborative and tech-driven work environment
- Chance to enhance online knowledge base with documented resolutions and best practices
- Strong focus on problem-solving and customer satisfaction
- Engage with cross-functional teams and third-party vendors for seamless service integration

What to Expect (Job Responsibilities):
- Provide timely and professional support to customers via email, phone, and chat
- Execute service modifications, including integration configurations and website plugin updates
- Collaborate with Sales, Customer Success, and Technical Services to align on customer expectations
- Work with third-party vendors to implement services and troubleshoot issues
- Maintain accurate support ticket documentation in Salesforce

What is Required (Qualifications):
- Minimum of 1 year of experience in SaaS or proprietary software technical support
- Familiarity with website design components, HTML, and CSS
- Proficiency in ticketing applications such as Salesforce or Zendesk
- Strong problem-solving skills to troubleshoot complex issues independently
- Excellent communication and active listening skills

How to Stand Out (Preferred Qualifications):
- Experience managing multiple support tickets efficiently in a fast-paced environment
- Self-motivated with the ability to work independently while collaborating with teams

#AutomotiveSoftware #CustomerSupport #SaaS #TechnicalSupport #ProblemSolving

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