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Job Description
- Req#: 61FEBC5B79
Employer Industry: Educational Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible paid time off (PTO) to support work-life balance
- Comprehensive health benefits including medical, dental, and vision coverage
- Employee contribution-only 401(k) plan to support financial planning
- Chance to make a positive impact on the educational sector by improving school operations
- Collaborative and innovative work environment with a focus on professional development
What to Expect (Job Responsibilities):
- Provide front-line support and ensure customer success for school scheduling solutions
- Manage the daily support queue of customer inquiries, delivering timely and professional resolutions
- Analyze and report on customer support trends to inform service delivery improvements
- Own and update customer support resources, including help center articles and internal documentation
- Contribute to quality assurance by testing new features and product releases prior to launch
What is Required (Qualifications):
- Minimum of 2 years of experience in schools or educational technology organizations
- Exceptional written communication skills, with an ability to simplify complex technical concepts
- Analytical mindset and comfort with using data to inform strategic decisions
- Passion for education and improving operational efficiency within schools
- Strong organizational skills to manage multiple priorities and tasks effectively
How to Stand Out (Preferred Qualifications):
- Direct experience using a modern ticketing system (e.g., Help Scout, Intercom, Zendesk)
- Experience in a fast-paced, high-growth entrepreneurial environment
- Familiarity with data analysis and customer support trends
#EdTech #CustomerSupport #Education #CareerGrowth #InnovativeWorkEnvironment
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