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Job Description
- Req#: Bq3Y7FS6TaJA
Employer Industry: Education Technology
Why consider this job opportunity:
- Remote work opportunity for candidates located in the U.S., with a preference for those in specific states
- Competitive salary based on individual qualifications and market demands
- Opportunity for career advancement and professional development through training and skill enhancement
- Work in a mission-driven organization focused on improving access to education across the U.S.
- Join a supportive team committed to customer satisfaction and positive user experiences
What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, email, SMS, and chat in a timely and professional manner
- Resolve customer issues and complaints, escalating complex cases as needed
- Provide accurate information about the Education Savings Accounts (ESAs) and microgrant programs
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve processes and enhance the customer experience
What is Required (Qualifications):
- Minimum of 3 years of experience in a customer support role
- Experience with Zendesk or a similar contact management system
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- High school diploma or equivalent; additional education or certifications are a plus
How to Stand Out (Preferred Qualifications):
- Fluency in Spanish in addition to English
- Experience in a fast-paced customer support environment
- Familiarity with education-related programs or services
- Ability to work independently and as part of a team
- Positive attitude and professional demeanor
#EducationTechnology #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
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