• Job Description

  Req#: 4396749
  Job Type
  
  Full-time
  
  Description
  
  EARLY LEARNING COALITION OF DUVAL
  
  Job Description
  
  Position Title: SYSTEMS SPECIALIST
  
  Classification: Non-Exempt
  
  Dept./Program: Finance and Administration
  
  Reports to: Reimbursement & IT Manager
  
  Last updated: August 2023
  
  Must live in Duval county, FL or surrounding areas
  
  GENERAL DESCRIPTION:
  
  This is a professional position that reviews/processes attendance sheets, provider profile and VPK class enrollee information into the payment system for the generation of provider payments.
  
  ESSENTIAL JOB FUNCTIONS:
  
  The System Specialist enters/updates provider payment profile and VPK enrollment information into the payment system, reviews/enters child attendance, processes monthly reimbursement, prepares necessary reports and generates child care provider payments. This position serves as a customer service role model to all providers. The position requires excellent organizational skills and advanced computer literacy in a windows environment.
  
  SPECIFIC JOB DUTIES:
  
  Enters and updates provider information into the payment system according to funding and state guidelines:
  
  • Receives, reviews, updates and enters provider profile information into the payment system.
  • Possesses and applies knowledge, skills and abilities relevant to the job; understand and applies established Coalition and OEL policies and procedures.
  
  Processes reimbursement for providers for all funding sources:
  
  • Receives attendance forms from providers.
  • Reviews submitted information from attendance forms in the system.
  • Prepares and enters the necessary adjustments in the system.
  • Reviews a sample of attendance sign in/out and VPK short/long forms.
  • Completes the monthly reimbursement process on schedule.
  • Provides technical assistance and instruction to providers and other Coalition staff on provider and payment information.
  
  Prepares Reports:
  
  • Prepares EFS termination for the reporting period.
  • Prepares termination documents to support reporting period.
  • Review the necessary reports to ensure a VPK child enrollment does not exceed 540 (fall program) or 300 (summer program) hours in a program type.
  • Reviews the necessary documents to ensure a VPK child can transfer providers, enroll from program type to program type and calculate their hours/remaining hours if applicable.
  
  Manages and maintains eligibilities/enrollments in the payment system.
  
  • Enters and maintains the eligibilities and enrollments for the Teen Parent Program (TAPP).
  • Identifies provider/clients system issues and initiates the appropriate action to correct.
  • Completes tracking forms and any other data tracking, as required.
  
  Serves as a customer service role model to ensure a positive relationship with all employees and customers.
  
  • Uses appropriate telephone techniques on a consistent basis.
  • Takes the time to listen and find out the customer's needs.
  • Takes time to help the customer solve the problem.
  • Is responsive to the customer's needs.
  • Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders.
  
  Assists Manager with Special Projects, as requested.
  
  Other duties as assigned by Manager.
  
  KNOWLEDGE AND SKILLS:
  
  1. Strong attention to detail and organization
  2. Ability to handle multiple projects and priorities in a professional manner
  3. Excellent oral and written communication skills
  4. Ability to interact with all levels of personnel and child care providers
  5. Self-starter and proactive approach in resolving problems and issues
  6. Demonstrated exemplary customer service, networking and interpersonal skills
  7. Experience and proficiency as a team player
  8. Proficiency on computer hardware and software programs used by ELC of Duval
  
  EDUCATION AND EXPERIENCE:
  
  1. High School Diploma required.
  2. Experience with EFSM preferred.
  3. Previous SR/VPK payment processing preferred.
  4. Experience with SR/VPK rules/guidelines and plus.
  
  ENVIRONMENTAL CONDITIONS:
  
  1. Primarily works in an office setting, able to sit for extended time.
  2. Some bending and stooping.
  3. Able to lift 30 lbs.

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