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Systems Enablement Manager, Customer Service
5 days agoWhat's your preference?
Job Description
- Req#: qEziPluLaUTT
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility of a home office setup
- Collaborative and innovative work environment focused on AI technologies
- Chance to make a positive impact on customer and agent experiences
- Commitment to continuous learning and personal development
What to Expect (Job Responsibilities):
- Liaise with internal and external stakeholders to gather functional and technical requirements
- Design and manage all client and agent-facing interaction tools, including CRMs and AI-based virtual assistants
- Create and maintain automations for internal agent-facing tools and optimize agent workflows
- Ensure timely responses to Systems Service desk requests and troubleshoot technical issues
- Keep informed on changes impacting users and agents to maintain optimal automations
What is Required (Qualifications):
- Strong understanding of contact centers and live support tool operations
- Excellent computer skills with a willingness to leverage AI technologies
- High level of understanding, patience, and exceptional attention to detail
- Previous remote work experience with an appropriate remote work setup
- Experience in a technical role (Software QA, Junior Engineer, etc.)
How to Stand Out (Preferred Qualifications):
- Eagerness to continuously grow and learn from challenges
- Experience with data-driven approaches to building automated workflows
#TravelTech #CustomerService #RemoteWork #CareerGrowth #AIInnovations
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