HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

We are looking for bright, outgoing, self-motivated, and driven people to join our team with the desire to develop a career within our fast-moving and energising environment. Ideally, the right candidates will have previous, demonstrable telesales experience.

The right candidate will drive profitable sales and volume growth through the conversion of Tailor-Made sales enquiries. Dealing with inbound calls, email and website quote requests and outbound calls utilising previous and current customer lists. Day to day administration tasks and duties pertaining to the purpose above is also required.

Key Tasks:

Manage incoming leads and quote requests in the Tailor-made Inboxes and Admin system (across HolidayTaxis.com, HolidayTransfers.com, BusinessTaxis.com and conxxe brands), produce quotes and follow up every quote with a call to ensure every booking opportunity possible is converted.

• Ensure that our Supply chain produce timely quotes/responses, or to chase up as appropriate, to enable a 24–48-hour maximum turnaround quote time for the quote being issued back to the end Customer (the original enquirer).

• To work effectively with the Field Sales and Ecommerce teams, driving new business leads & Account Management whilst maximizing margin for the company through incoming leads.

• Target new & existing sales opportunities via calls and quote call-backs.

• Any other ad hoc duties in relation to the area as required.

Relevant Skills and Experience

• Proven & demonstrable sales ability and experience, ideally in an inbound/out-bound/telesales/call centre environment.
• Clear confidence in chasing leads and converting quote requests to bookings.
• Motivated by working in a fast-paced, tar-get driven environment
• Excellent oral and written communication skills & telephone manner.
• Strong administration skills & meticulous attention to detail.
• Computer literate (Outlook, Excel, Power-Point & Word).
• Team player.
• Highly self-motivated & uses their own in-itiative.
• Ability to work to deadlines and/or under pressure and to remain calm.
• Strong interpersonal & influencing skills (internally & externally).
• Highly organised and able to prioritise business needs.
• Excellent Customer Service skills.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.