• Job Description

  Req#: NA00375
  About the job
  SUMMARY
  
  Answers telephone, interviews customers and records interview information into computer for customer service by performing the following duties.
  
  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Duties and responsibilities may vary depending on department to which position incumbent is assigned.
  
  -Talks with customers by phone and receives orders for prescriptions or responds to customer questions and/or requests for information including billing, order status, delivery status, etc.
  
  -Answers telephone and directs calls to pharmacists and/or other pharmacy personnel or takes necessary messages.
  
  -Provides product information, product literature, and customer ordering status to support field sales personnel.
  
  -Receives prescriptions from pharmacist for processing by entering into pharmacy computer system. Prepares correct paperwork for pharmacy to fill medications.
  
  -Solicits sale of new or additional services by calling patients for their monthly refills.
  
  -Receives and processes prescriptions via fax, mail and online ordering systems.
  
  -Verifies and/or updates accuracy of patient information, i.e., address, allergies, etc.
  
  -Ensures security of Protected Health Information as per HIPAA requirements.
  
  -Enters new prescription orders into the computer system and processes form of payment: check or credit card; when appropriate. Communicates form of shipment of orders.
  
  -Registers complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  
  -Follows reconciliation and reporting procedures for reporting to local, state and federal governing authorities as required by law.
  
  -May serve as a role model for the purposes of training new personnel.
  
  -Maintains a clean, orderly work environment.
  
  MUST HAVE FLORIDA PHARMACY TECHNICIAN LICENSE
  
  Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. Job duties can change at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
  
  Set yourself apart
  You possess the following qualifications, background and abilities:
  
  • Must have Florida Pharmacy Technician license
  • High school diploma or general education degree (GED)
  • At least one-year related experience and/or training, or equivalent combination of education and experience
  • Strong communication skills, be organized, and detail oriented
  • Must be able to read, write, and communicate effectively in English
  • Intermediate computer skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
  • Ability to speak clearly and effectively either by telephone or directly to customers and other pharmacy personnel.
  • Enthusiastic, professional, and self-directed interest
  • Preferred call center/high volume calls
  
  What's on offer?
  At AnazaoHealth, you'll find plenty of opportunities to grow and make an impact. We offer competitive pay, a comprehensive benefits package (including 401k and Volunteer Paid Time Off), and a supportive workplace where your ideas and talents can shine.
  
  We're proud to be an Equal Opportunity Employer and maintain a drug-free workplace. Diversity makes us stronger, and we're committed to building an inclusive environment where everyone feels welcome.
  
  Ready for the challenge?
  Take the next step and join us in shaping the future of personalized medicine. Apply online today and don't forget to include your salary requirements.
  
  No phone calls, please.
  We do not accept agency referrals for this position.

• About the company

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