Deployed to perform special task or specific projects within a district or region. Oversees, directs, and manages property operations of assigned hotel(s) to assure optimum performance and continual improvement in the Key Performance Indicators and company metrics. Provides leadership and direction as a relief General Manager at various Extended Stay Hotels to provide interim coverage for General Manager's or acting District Manager's position. Coordinates, directs and manages the staff and day-to-day hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. Participates in hotel sales and lead generation efforts in compliance with current guidelines for General Managers. Assists in the selection and training of the General Manager, District Managers and other key positions within assigned district or region. May also be assigned to lead or manage regional initiatives including recruitment, training compliance, hotel operations audits, and other similar activities.

MAJOR / KEY JOB DUTIES

* Provides leadership and direction for a specific hotel in the absence of the General Manager or District Manager. Will share Manager On Duty responsibilities during off hours with AGM/GM and will perform daily management and sales duties to ensure optimum property operation in the absence of the regular AGM/GM.
* Works closely with the regional leadership, training and standards, and corporate in order to determine the areas of opportunity within their assigned territory that require additional coaching and mentoring to achieve goal targets
* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
* Coach and support property management and associates on the customer centric service culture of ESA.
* Provide direction and leadership to maximize revenues and flow through to EBITDA.
* Provide training and guidance operations systems including Medallia, payroll (ADP), Procurement (Verian), ESU, and other similar systems.
* Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. Explains and manages financial activities. Reconcile all financial accounts.
* Manage to defined labor standards and property level expenses to achieve maximum profitability.
* Partner with local Triangle Team (Sales, Revenue Management, and Operations) to coordinate and implement sales and marketing activities of the property.
* Motivate, recruit and trains employees in accordance with company standards.
* Manages employee personnel forms, including hiring, performance evaluations, coaching/counseling, terminations and payroll.
* Performs duties in all aspects of hotel operations whenever needed.
* Resolves guest related issues in a manner consistent with the company's goals and objectives.
* Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
* Communicates all policies and procedures to entire staff. This position is the first contact for guest and personnel issues.
* Inspects and documents repairs and cleanliness of property with Assistant General Manager/Hotel Manager/General Manager and Maintenance to ensure issues are completed in a timely manner.
* Assists with all aspects of management turnover to ensure a smooth & seamless transition.
* Conducts Internal Audits & Property Reviews whenever necessary.
* Explores specific areas of concern as directed by regional leadership or other hotel support center departments.
* Be responsible for timely completion of all properties assignments and projects.
* 85 - 90% travel will be required.

OTHER DUTIES

SUPERVISORY RESPONSIBILITIES:
Manages property staff that could include Asst General Managers, Team Leads and 10 -- 15 line level associates. Has interim responsibility for the overall direction, coordination and evaluation of this hotel or district (as needed).

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, reporting, completion of the Property Management Reporting Schedule, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.