Tata Consultancy Services
TCS Opportunity for Service Desk - Bangalore/Chennai
This job is now closed
Job Description
- Req#: 291081
- Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat
- Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
- Effectively manage length of calls, handle time, and after call work
- Walk the customer through the problem-solving process
- Determining the best solution based on the issue and details provided by customers
- Provide accurate information on IT products or services Good troubleshooting skills involving:
- Assisting users with password resets and account unlock for reported incidents and requests.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- System boot issues and Microsoft Office related issues
Dear Candidate,
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Exp: 3-5 yrs
Locations: Bangalore/Chennai
Role:
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
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