• Job Description

  Req#: R_2601_1329

  About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

  The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

  It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

  What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

  Please note: This position is work on site at Yuma, Arizona.

  The Autonomous Vehicle Depot Operations Lead is the onsite management anchor, responsible for the safe, compliant, and efficient operation of the autonomous vehicle fleet and the Depot Support team. This role requires a hands-on leader who can drive process excellence, manage a team, and ensure every vehicle is mission-ready according to strict safety and quality standards.

  Key Responsibilities

  1. Team Leadership and Management

  • Supervision: Directly manage, mentor, and coach a team of Depot Support Specialists, Fleet Deployment Specialists, and/or Technicians across multiple shifts.

  • Scheduling & Workforce Management: Create and manage daily staffing plans, schedules, and shift rotations to ensure appropriate coverage for 24/7 operations, balancing cost efficiency with operational demand.

  • Training & Development: Conduct new-hire onboarding, continuous safety training, and performance coaching; identify skill gaps and provide feedback to central training teams.

  • Performance Management: Set clear performance expectations (KPIs), conduct regular performance reviews, and address personnel issues, driving a culture of accountability and continuous improvement.

  2. Fleet Readiness and Quality Assurance

  • Operational Execution: Oversee all depot processes, including AV charging/fueling, cleaning, sensor calibration, hardware installation/removal, and pre-deployment quality checks, ensuring 100% compliance with Standard Operating Procedures (SOPs).

  • Quality Control: Establish and conduct daily quality audits and checks on vehicle readiness to ensure vehicles meet the highest standards for safety, cleanliness, and operational performance before dispatch.

  • Facility Management: Manage daily depot logistics, including vehicle staging, flow, inventory of parts/supplies, and coordination of facility maintenance and infrastructure (e.g., charging stations).

  3. Incident Management and Continuous Improvement

  • Escalation Point: Serve as the primary escalation point for all depot-related incidents, technical failures, and field support needs; lead initial root-cause analysis (RCA) and implement immediate corrective actions.

  • Data Analysis and Reporting: Monitor and report on key operational metrics (KPIs) such as vehicle availability, depot throughput, charging efficiency, and incident rates. Translate data insights into actionable improvement plans.

  • Process Optimization: Drive a Kaizen or continuous improvement mindset. Identify inefficiencies in depot processes and collaborate with engineering, safety, and product teams to implement new systems and streamlined SOPs.

  • Compliance: Ensure strict adherence to all local, state, and federal regulations, as well as company safety, quality, and environmental protocols.

  4. Cross-Functional Collaboration

  • Liaison: Act as the primary operational point of contact between the depot team and central stakeholders (e.g., Software Engineering, Fleet Maintenance, Safety, and Dispatch).

  • Vendor Management: Coordinate with third-party vendors for vehicle service, facility maintenance, and supply chain logistics.

  Required Qualifications & Experience

  • Education: Bachelor’s degree in Operations Management, Logistics, Engineering, or a related technical field is strongly preferred Or equivalent practical experience in a high-volume operations environment will be considered.

  • Experience: 3+ years of proven experience in a supervisory or leadership role within a fast-paced environment, such as logistics, fleet management, mobility services, or a technology-driven operation.

  • Technical Skills: Strong proficiency with data analysis tools (Excel, Google Sheets) and experience using operations management software/dashboards (e.g., WMS, ERP).

  • Leadership: Demonstrated success in coaching, developing, and holding a diverse team accountable to measurable operational goals.

  • Problem-Solving: Strong analytical and problem-solving abilities, with a history of using data to drive operational decisions and process improvements.

  • Physical: Willingness to be hands-on, work in both indoor and outdoor depot environments, and be available for on-call duties or flexible shifts as required by a 24/7 operation.

  • Licensing: Must possess a valid driver’s license and maintain a clean driving record.

  How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

  DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

  EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

  We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

• About the company

  TaskUs is a fast growing tech-enabled BPO company, delivering customer support, AI operations and content security services to power innovative companies.

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