• Job Description

  Req#: 60135

  Discovery Health

  Team Leader – Wellness Operations

  About Discovery

  Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

  About Discovery HealthCare Services

  DHCS consists of seven subsidiary businesses that are supported by dedicated Finances The teams under DHCS are:

  1. Executive Wellness
  2. Corporate Wellness
  3. Health Coaches
  4. Southern Rx Pharmacy
  5. Discovery Medical Suppliers
  6. Home Health
  7. Corporate Clinics

  Through its teams, DHCS aims to:

  1. Provide quality care by bridging the gaps in the current market with high quality services
  2. Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden
  3. Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste
  4. Brand differentiation by providing members with innovative services that leverage the latest health technology

  About Corporate Wellness

  The primary function of Corporate Wellness is to deliver Discovery Health’s best in class, market-leading Wellness Screening Programme. Corporate Wellness gives our clients the tools and research to help them make their employees healthier, and therefore, help reduce costs related to healthcare, productivity, and absenteeism.

  About Executive Wellness

  Executive Wellness offers a personalized experience that provides individuals with support in all areas of mental and physical well-being, through a team of highly qualified experts with access to the latest health and wellness technology.

  Job Purpose

  To lead, guide and coach a multidisciplinary team of permanent and independent contractors to excellence in service, quality and delivery through the Discovery Service Standards.

  Principle Accountabilities

  1. Ensure that business objectives are achieved and maintained (TWT, MBR,)
  2. Responsible for managing performance of permanent staff and independent contractors
  3. Relationship building with internal and external stakeholders to achieve objectives
  4. Drive results and solutions through the team and actively identify opportunities to integrate new innovation or changes to improve operational efficiencies.
  5. Compile business reports for internal and external stakeholders and maintain/update dashboards.
  6. Manage and resolve internal and external queries and escalations
  7. Ensuring the area’s compliance in line with ISO 9001-2008 standard and maintain all standard operating procedures
  8. Ensuring overall competence of staff through appropriate training, and skills development
  9. Attend key forums with internal and external stakeholders
  10. Ensure Standard Operating Procedures and Playbooks are up to date and fit for purpose.

  Essential Education / qualification requirements:

  • Matric
  • Clinical qualification
  • Completed business-related tertiary qualification at NQF 6 or higher (Advantageous)

  Essential Knowledge requirements:

  • Working knowledge of MS Office suite
  • Working knowledge of Discovery Health products
  • SharePoint

  Advantageous:

  • Project management
  • Power BI
  • Power Automate

  Essential Experience requirements:

  • At least 1-2 years’ experience in a customer services environment
  • At least 1 year leadership experience within an operations environment
  • Experience in data handling and statistics
  • Experience in relationship management

  Advantageous:

  • Project management experience
  • Experience in corporate and or executive wellness
  • Relationship management with external clients

  Skills requirements

  • Assertiveness and strong communications sills (verbal and written)
  • Leadership skills
  • Attention to detail
  • Time Management
  • Results driven
  • Deadline driven
  • Ability to handle multiple work items simultaneously
  • Working under pressure

  EMPLOYMENT EQUITY
  
  The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

• About the company

  Discovery Limited is a South Africa-based financial services group that is listed on the Johannesburg Stock Exchange with its headquarters in Sandton.

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