Supervises the day-to-day activities of a team of customer service advisers in a customer service operation.

Job title:

Team Manager

Job Description:

Coaching and developing a team of customer service advisers to deliver excellent customer service Working with team members to meet customer needs in a responsive and efficient manner, managing escalated problems and performing root cause analysis of any trends identified to improve the customer experience. Drives employee engagement Ensures all KPIs are met Hiring, training, assigning, directing, and evaluating staff.

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent