• Job Description

  Req#: B0333-25-0044?language=en&page=633&sort=publicationDateDesc

  Job summary

  We have an exciting opportunity for a Team Manager to join our dynamic and established team at Thanet Safe Haven.

  We are looking for an experienced, compassionate, well organised and qualified person to Manage a team and deliver high quality non clinical support to individuals in times of crisis.We deliver high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.

  Main duties of the job

  About you.

  To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service.

  You should be accountable, compassionate and proud in what you do working for mental health matters.Have experience of providing support. Be qualified, organised and have exceptional communication skills. A wealth of experience of systems and data recording.Advanced understanding of complex mental health needs and the ability to engage with a range of people and other professionals, ability to speak to and encourage people who use our services while displaying exceptional emotional intelligence.

  About us

  To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service.

  You should be accountable, compassionate and proud in what you do working for mental health matters.Have experience of providing support. Be qualified, organised and have exceptional communication skills. A wealth of experience of systems and data recording.Advanced understanding of complex mental health needs and the ability to engage with a range of people and other professionals, ability to speak to and encourage people who use our services while displaying exceptional emotional intelligence.

  Details

  Date posted

  24 June 2025

  Pay scheme

  Other

  Salary

  £28,360 a year £30,826 FTE

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  B0333-25-0044

  Job locations

  Mental Health Matters

  St. Catherines Court

  Sunderland Enterprise Park

  Sunderland

  SR5 3XJ

  
  

  Thanet Safe Haven – Thanet Mental Health Unit

  164 Ramsgate Road

  Margate

  CT9 4BF

  
  

  Job description

  Job responsibilities

  To provide safe and effective management of a team/s within MHMs portfolio of Community Matters services, ensuring high quality service delivery to clients. Main Duties and Responsibilities To ensure the delivery of high-quality recovery focused support to clients within a designated service/location. To actively promote the service, managing all client focussed activity within a designated service / location, including; assessment and management of referrals, voids management (housing), needs assessment, support planning, risk management and safety planning and regular review of need. To ensure completion of all My Future Matters documentation or other relevant client management information. To ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures. To proactively liaise with the relevant Area Manager ensuring the timely escalation of any issues which may affect the safety and quality of service provision. To provide appropriate support and line management for staff members within relevant team/s, including the provision of induction, supervision, appraisal, development, absence and performance management in line with MHMs policies and procedures. To ensure that staffing resources and capacity is adequate to deliver high quality services to clients and to meet contractual requirements, including recruitment of new staff and management of the staff rota. To ensure that all financial authorisation procedures are adhered to. To communicate effectively and to provide reports and associated documentation of a high standard to management and commissioners as required. To respond to and where required investigate complaints and HR matters as requested. To manage health & safety within the service/s including risk assessment and management and building security. To contribute to the development, implementation and monitoring of all policies, procedures and systems that effect service delivery To support the Area Manager to effectively manage service delivery contracts and comply with all associated contractual requirements. To develop and maintain proactive and effective relationships with commissioners To support the delivery and development of services and to network and engage with relevant stakeholders and provider groups in the area. To ensure compliance with all relevant legal and regulatory requirements. To actively promote a positive image of MHM. To attend all relevant meetings both internally and externally. To act as a member of the Management On Call Team on a rota basis All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees. All employees have a responsibility of care for their own and others health and safety. This job description is not exhaustive and is subject to continuous change, in consultation with the post holder.

  Job description

  Job responsibilities

  To provide safe and effective management of a team/s within MHMs portfolio of Community Matters services, ensuring high quality service delivery to clients. Main Duties and Responsibilities To ensure the delivery of high-quality recovery focused support to clients within a designated service/location. To actively promote the service, managing all client focussed activity within a designated service / location, including; assessment and management of referrals, voids management (housing), needs assessment, support planning, risk management and safety planning and regular review of need. To ensure completion of all My Future Matters documentation or other relevant client management information. To ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures. To proactively liaise with the relevant Area Manager ensuring the timely escalation of any issues which may affect the safety and quality of service provision. To provide appropriate support and line management for staff members within relevant team/s, including the provision of induction, supervision, appraisal, development, absence and performance management in line with MHMs policies and procedures. To ensure that staffing resources and capacity is adequate to deliver high quality services to clients and to meet contractual requirements, including recruitment of new staff and management of the staff rota. To ensure that all financial authorisation procedures are adhered to. To communicate effectively and to provide reports and associated documentation of a high standard to management and commissioners as required. To respond to and where required investigate complaints and HR matters as requested. To manage health & safety within the service/s including risk assessment and management and building security. To contribute to the development, implementation and monitoring of all policies, procedures and systems that effect service delivery To support the Area Manager to effectively manage service delivery contracts and comply with all associated contractual requirements. To develop and maintain proactive and effective relationships with commissioners To support the delivery and development of services and to network and engage with relevant stakeholders and provider groups in the area. To ensure compliance with all relevant legal and regulatory requirements. To actively promote a positive image of MHM. To attend all relevant meetings both internally and externally. To act as a member of the Management On Call Team on a rota basis All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees. All employees have a responsibility of care for their own and others health and safety. This job description is not exhaustive and is subject to continuous change, in consultation with the post holder.

  Person Specification

  Qualifications

  Essential

  • Minimum of level 3 in Health and Social Care or
  • equivalent related subject

  Desirable

  • Level 4 qualification in Health and Social
  • Care or equivalent related subject
  • Certificate in Recovery Coaching

  Experience

  Essential

  • Experience of working in a recovery based social
  • inclusion service
  • Experience of work in a social care community-based
  • setting
  • Experience of managing and delivering to agreed
  • budgets
  • Experience of all aspects of staff management.
  • Experience of management, including project, service
  • and operational management.
  • Experience of performance management and
  • performance appraisals.
  • Experience of setting and delivering to agreed targets.
  • Experience of recruitment

  Desirable

  • Experience of service development and
  • re-design.
  • Ability to support the Development Team
  • with new business initiatives and grants

  Skills & Knowledge

  Essential

  • Excellent communication skills and skills to manage key
  • relationships with stakeholders both within and external
  • to the organisation
  • Good time management skills
  • Skills to assess and manage risks including
  • safeguarding
  • Knowledge of wellbeing and recovery models
  • Able to lead, supervise and motivate staff and delegate
  • work appropriately
  • Able to manage resources to provide quality and safety
  • within the service
  • Ability to use a range of Microsoft Office Products

  Desirable

  • Presentation Skills
  • Knowledge and experience of audit, data
  • collection

  Person Specification

  Qualifications

  Essential

  • Minimum of level 3 in Health and Social Care or
  • equivalent related subject

  Desirable

  • Level 4 qualification in Health and Social
  • Care or equivalent related subject
  • Certificate in Recovery Coaching

  Experience

  Essential

  • Experience of working in a recovery based social
  • inclusion service
  • Experience of work in a social care community-based
  • setting
  • Experience of managing and delivering to agreed
  • budgets
  • Experience of all aspects of staff management.
  • Experience of management, including project, service
  • and operational management.
  • Experience of performance management and
  • performance appraisals.
  • Experience of setting and delivering to agreed targets.
  • Experience of recruitment

  Desirable

  • Experience of service development and
  • re-design.
  • Ability to support the Development Team
  • with new business initiatives and grants

  Skills & Knowledge

  Essential

  • Excellent communication skills and skills to manage key
  • relationships with stakeholders both within and external
  • to the organisation
  • Good time management skills
  • Skills to assess and manage risks including
  • safeguarding
  • Knowledge of wellbeing and recovery models
  • Able to lead, supervise and motivate staff and delegate
  • work appropriately
  • Able to manage resources to provide quality and safety
  • within the service
  • Ability to use a range of Microsoft Office Products

  Desirable

  • Presentation Skills
  • Knowledge and experience of audit, data
  • collection

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Mental Health Matters

  Address

  Mental Health Matters

  St. Catherines Court

  Sunderland Enterprise Park

  Sunderland

  SR5 3XJ

  
  

  Employer's website

  https://www.mhm.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mental Health Matters

  Address

  Mental Health Matters

  St. Catherines Court

  Sunderland Enterprise Park

  Sunderland

  SR5 3XJ

  
  

  Employer's website

  https://www.mhm.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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