You are the right hand of the Team Lead for Croatia and the Eastern Expansion markets, supporting in administrative tasks and operational management tasks which occur in the daily business.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Define and solve our Croatian speaking customers queries through different contact channels
• Recognize the defined workflows and support in securing and optimizing them
• Work closely together with other teams and departments such as Partner Services and Incident Management
• You are a key contact person for the Croatian market and support your Team Lead with solving customer escalations
• Collaborate with Team Training in the onboarding of new team members

WE’D LOVE TO MEET YOU IF

• Excellent knowledge of the Croatian and English language, in written and speech
• Commitment to a solution oriented handling to achieve customer satisfaction
• Experienced in an KPI driven environment
• Confident, friendly and independent, you are able to take feedback and adapt to changes on short notice
• Ability to work across multiple teams internally and externally to align goals and processes

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

Sounds good? We are looking forward to your application before the end of business on 28 September 2023.

Please note that all applications must be completed using the online form - we do not accept applications via e-mail.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us