• Job Description

  Req#: 25WD89490

  Job Requisition ID #

  25WD89490

  Position Overview

  Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.

  We are looking for professional Civil Engineering experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.

  You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization – a team that values professional development and rewards high performance.

  The Technical Account Management team owns customer support experience and is responsible for ensuring customer technical success, driving growth and customer delight.

  Responsibilities

  • Establish and maintain working relationships with customers as technical advisor, activities including Customer interactions, internal alignment with Customer Success Manager and adoption specialist in executing activities in customer success plans and ensuring best in class Customer Technical Success experience.

  • Priority handling and escalation of critical issues and monitoring of service level compliance.

  • Technical assistance and recommendations for Enterprise Customers based on data analytics.

  • Taking a problem management approach, find opportunities for improvement initiatives

  • Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications

  • Manage and deliver repeatable Enterprise Support outcomes to increase customer success and adoption.

  Minimum Qualifications

  • Fluency in English and French required

  • Bachelor's degree or equivalent experience in Civil Engineering

  • 5 – 6 years Civil Engineering or related field experience

  • Expert knowledge of Autodesk Civil 3D and Autodesk AutoCAD in a production environment.

  • Minimum 5 years' experience in using or supporting Autodesk AEC products and cloud services for large enterprise clients in a professional services role

  • Strong troubleshooting and analytical skills

  • Knowledge of Autodesk Construction Cloud in a production Environment is beneficial.

  • Experience in delivering presentations, remote webinars, knowledgebase articles and individual training content

  • Experience working and troubleshooting in enterprise environment

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  Learn More

  About Autodesk
  Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

  We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

  When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

  Salary transparency

  Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

  Sales Careers

  Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

  Diversity & Belonging
  We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

  Are you an existing contractor or consultant with Autodesk?

  Please search for open jobs and apply internally (not on this external site).

• About the company

  Autodesk, Inc. is an American multinational software corporation that makes software services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries.

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