What's your preference?
Job Description
- Req#: REQ569259
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive work environment with a focus on teamwork
- Engage in problem-solving and analytical tasks to enhance technical skills
- Work with a diverse team and learn from various incidents and service requests
- Equal opportunity employer committed to fostering a fair hiring environment
What to Expect (Job Responsibilities):
- Answer moderately complex questions and provide support for hardware, software, and client applications
- Escalate complex issues to other resolver teams or vendors as necessary
- Utilize problem-solving and analytical skills to effectively resolve challenging incidents
- Support L1 agents with ongoing inquiries related to client incidents and requests
- Assist with user administration and network-related tasks
What is Required (Qualifications):
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 1-2 years of experience in a related area of responsibility
- Must be eligible for any required authorizations from the U.S. Government due to access to export-controlled commodities and technology
How to Stand Out (Preferred Qualifications):
- Previous experience in a technical support role
- Familiarity with client and COTS applications
- Strong communication skills and a collaborative mindset
- Experience in user administration and network support
#InformationTechnology #TechnicalSupport #CareerOpportunity #EqualOpportunityEmployer #ProblemSolving
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.