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Technical Application Specialist - Western U.S
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Job Description
- Req#: 31139507
Employer Industry: Healthcare
Why consider this job opportunity:
- Salary up to $122,700
- Opportunity for career advancement and growth within a global company
- Access to free medical coverage and excellent retirement savings plan
- Tuition reimbursement and educational benefits for professional development
- Recognized as a great place to work for diversity and employee satisfaction
- Flexibility of remote work with significant travel opportunities
What to Expect (Job Responsibilities):
- Implement and maintain the effectiveness of the quality system for instrument and reagent integrations
- Conduct customer entrance interviews to understand needs and manage expectations
- Plan and execute on-site integration processes, collaborating with project managers
- Provide technical support, troubleshooting, and training for customers on instruments
- Document customer complaints and resolutions in the complaint handling system
What is Required (Qualifications):
- Bachelor's degree in Clinical Laboratory Science, Medical Technology, Biology, Chemistry, or similar healthcare degree
- Minimum of 5 years' experience in a laboratory environment, field service, or technical call center
- Strong problem-solving skills and ability to provide technical support
- Excellent communication skills for customer interaction
- Ability to manage time and territory effectively to meet customer needs
How to Stand Out (Preferred Qualifications):
- Bachelor's degree specifically in Medical Technology
- Experience with Abbott Diagnostics products
- Familiarity with regulatory and validation requirements in laboratory settings
- Previous experience in account management or customer service roles
- Demonstrated ability to develop processes and procedures in a technical environment
#Healthcare #TechnicalSupport #CareerGrowth #RemoteWork #CustomerSatisfaction
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