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Technical Customer Success Manager
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Job Description
- Req#: a9bad426-4413-402d-b7ff-cc5ba6a48fa8
Employer Industry: Technology Startup
Why consider this job opportunity:
- Opportunity for career advancement and growth within a fast-growing startup
- Flexible remote work environment with a collaborative culture
- Competitive salary and performance-based renewal quota
- Chance to work with cutting-edge technology in observability and data pipelines
- Impactful position that allows you to help customers achieve their business goals
What to Expect (Job Responsibilities):
- Own the overall relationship with assigned clients, ensuring successful onboarding and satisfaction
- Drive the implementation and onboarding process with a focus on achieving 'time to value' objectives
- Develop and nurture customers for advocacy and increased adoption of products
- Collaborate with sales teams to manage customer renewals and expansion opportunities
- Advocate for customer needs across product, marketing, and support functions
What is Required (Qualifications):
- BA/BS degree in Computer Science, Computer Engineering, or a related field or equivalent experience
- Minimum of 5 years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
- Strong technical background related to DevOps, application monitoring, and cloud-native application infrastructure
- Experience managing complex, multi-divisional, and multi-geographical customer accounts
- Exceptional communication skills and impressive executive presence
How to Stand Out (Preferred Qualifications):
- Experience managing the renewals procurement process
- Proven leadership skills with the ability to create structure in ambiguous situations
- Familiarity with cross-functional team collaboration (e.g., Sales, Product, Marketing, Services)
- Passion for technology and working in a fast-paced SaaS environment
#TechnologyStartup #CustomerSuccess #RemoteWork #SaaS #CareerGrowthAbout the company
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