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Technical Customer Success Manager (US Based)
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Job Description
- Req#: RRimNgfM5jFw
Employer Industry: AI Technology Solutions
Why consider this job opportunity:
- Competitive salary with equity package that includes stock options
- Flexible remote work from anywhere on the East Coast of the U.S. within a 1.5-hour travel distance from NYC
- Generous annual leave policy: 20 days plus local public holidays
- $1,000 annual learning and development budget for training and skill enhancement
- Regular team gatherings and cultural events, including in-person onboarding in Paris and yearly retreats
- Access to private health insurance with comprehensive medical, dental, and vision benefits
What to Expect (Job Responsibilities):
- Manage day-to-day success and communication for Enterprise and self-serve customers to ensure satisfaction and expansion
- Onboard customers, conduct demos, and troubleshoot issues effectively
- Collaborate with the Technical Customer Lead to enhance customer satisfaction and retention strategies
- Execute Customer Success playbooks and maintain updates in CRM and internal tools
- Collect and structure feedback from customers to inform product development and improvements
What is Required (Qualifications):
- Proven experience managing Enterprise or high-value SaaS customer accounts
- Familiarity with technical frontend and backend development concepts
- Experience in providing first-line technical troubleshooting support
- Strong organizational skills and the ability to execute processes effectively
- Excellent communication skills in English; proficiency in another language is a plus
How to Stand Out (Preferred Qualifications):
- Previous experience in early-stage startups and a track record of operating autonomously
- Enthusiasm for AI and GenAI technologies
- Ability to manage multiple stakeholders and priorities simultaneously
- Experience working with engineering-minded users and technical teams
- Self-starter with a reliable work ethic and independent mindset
#AI #CustomerSuccess #RemoteWork #CareerGrowth #TechJobs
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