Fanvue
Technical Customer Support Executive
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Job Description
- Req#: 4e517dbe-786e-42c5-bc8e-3e14a5ecf734
Employer Industry: Creator Monetization Platform
Why consider this job opportunity:
- Opportunity to work for a fast-growing platform in the creator economy
- Remote working with flexibility during assigned hours
- Unlimited holiday policy
- Opportunities for career growth and development within the team
- Be part of a $100M+ ARR platform shaping the future of the creator economy
- Named one of The Sunday Times Best Places to Work 2025
What to Expect (Job Responsibilities):
- Respond to customer queries from creators and fans via live chat, phone, and email
- Provide timely, thoughtful, and solution-focused responses
- Troubleshoot platform issues, payments, and content concerns using internal tools and processes
- Maintain high levels of empathy and clarity in all communication, upholding the employer’s voice and values
- Proactively flag bugs, feedback, or trending support topics to the wider team
What is Required (Qualifications):
- 2+ years in a technical customer support role, preferably in a digital, creator, or tech platform
- 2+ years of experience in a helpdesk, IT support, or customer service tech role
- Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics
- Excellent written and spoken English (native level), with an empathetic, concise, and friendly tone
- Familiarity with tools such as Intercom, Slack, Notion, Retool, or similar applications
How to Stand Out (Preferred Qualifications):
- Familiarity with remote desktop tools and helpdesk software
- Passion for the creator economy and supporting independent creators
#CreatorEconomy #CustomerSupport #RemoteWork #CareerGrowth #InnovativeCulture
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