• Job Description

  Req#: 41563
  Employer Industry: Human Capital Management Software
  
  Why consider this job opportunity:
  - Salary up to $77,200 per year
  - Comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) match
  - Fully remote position, allowing you to work from home or your location of record within the U.S.
  - Opportunities for career development and growth within the organization
  - Supportive and inclusive company culture that values diversity and employee differences
  - Chance to work with a fast-growing and award-winning technology provider
  
  What to Expect (Job Responsibilities):
  - Monitor and prioritize cases and phone calls from end users experiencing software and technology issues
  - Provide technical support using remote desktop management tools
  - Track and maintain interactions throughout the entire support lifecycle
  - Learn and become an expert on application features, configuration, and supported third-party software
  - Identify, diagnose, and resolve technical issues and critical incidents through research and analysis
  
  What is Required (Qualifications):
  - Minimum 3 years' experience in a customer service or help desk/software support role
  - Associate's/Bachelor's Degree in Computer Science, Mathematics, or a related field, or equivalent work experience
  - Intermediate MS Office skills, particularly in Excel, including proficiency in VLOOKUP and Pivot Tables
  - Strong oral and written communication skills
  - Technical aptitude to learn database tools, such as SQL, and other software or internal tools
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a Paylocity account manager or implementation consultant role
  - Familiarity with Lean Six Sigma methodologies
  - Strong mathematical skills for report calculations and accruals
  - Desire for continued learning and professional development
  
  #HumanCapitalManagement #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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