• Job Description

  Req#: 25026165

  Description -External

  All the benefits and perks you need for you and your family:

  - Benefits from Day One

  - Paid Time Off from Day One

  - Career Development

  - Whole Person Wellbeing Resources

  - Mental Health Resources and Support

  Our promise to you:

  Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

  Schedule: Full Time

  Shift: Monday – Friday

  The role you’ll contribute:

  The Technical Product Manager (TPM) is responsible for the product planning and execution of the product lifecycle – design, build, implementation and support - of the IT platform s . The TPM will work with cross-functional teams to design, build and roll-out products that deliver the company's vision and strategy. The TPM will be responsible for the performance of their product and the KPI's related to their product. The TPM will also work closely with dev teams in an agile environment and will be responsible for managing backlogs and roadmaps, writing stories and other typical agile processes.

  The value you’ll bring to the team:

  • Determine customer needs and translate them into requirements.
  • Collaborate with internal teams (developers, engineers, architects, quality assurance, UX, activation and operations) and external vendors.
  • Build roadmaps and backlogs and define requirements. Make sure that requirements are fully understood and that implementation plans match expectations.
  • Define success criteria for testing and product acceptance.
  • Lead and facilitate provision of internal and customer training on how to use the product.
  • Answer incoming questions about the product and its capabilities. Serve as a product evangelist and subject matter expert to the stakeholders.
  • Facilitate the creation and maintenance of proper product documentation.

  The expertise and experiences you’ll need to succeed:

  KNOWLEDGE AND SKILLS REQUIRED:

  • Understanding of Product Management principles
  • Understanding of business KPI's and the ability to drive them
  • Excellent written and verbal communication skills
  • Outstanding project and time management skills
  • Strong problem-solving skills and willingness to think outside the box
  • Technical skills such as SQL, Postman etc.
  • ServiceNow Platform and Product Deployment
  • ServiceNow GRC Suite Experience (IRM, TPRM, BCM, AVM, VRM, etc.)
  • ServiceNow Field Service Management (FSM) Experience
  • ServiceNow Knowledge Base Experience
  • ServiceNow Mobile App Experience
  • IT Service Management (ITSM)
  • Product Development and Implementation
  • SDLC Lifecycle and Agile Methodology

  EDUCATION AND EXPERIENCE REQUIRED:

  • Bachelor's degree
  • 3+ Related Experience

  LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

  • Certified Scrum Product Owner (CSPO)
  • Epic MyChart

• About the company

  AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.

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