Remote Jobs
Technical Support- Informatics Software Specialist Level 1
What's your preference?
Job Description
- Req#: 744000107810750
Employer Industry: In Vitro Diagnostics (IVD)
Why consider this job opportunity:
- Competitive compensation with a strong bonus program
- Comprehensive medical, dental, and vision benefits for employees and dependents
- Flexible work options, including remote work for candidates in Maine
- Enhanced parental leave of 8 additional weeks and immediate PTO accrual
- Opportunities for professional growth within a collaborative and innovative environment
- Company-sponsored social events and recognition programs for outstanding work
What to Expect (Job Responsibilities):
- Provide Level 1 technical support for LGC Software applications, primarily IAMQC and MSDRx, via telephone, email, and online meetings
- Document customer issues, actions, and resolutions within Salesforce Case files, escalating to Level 2 as needed
- Collaborate with cross-functional teams to manage inquiries and improve processes
- Share customer feedback with Product Management, Commercial, and Quality teams, ensuring technical accuracy in marketing materials
- Manage and track customer inquiries to ensure timely resolution and provide regular reports on case status
What is Required (Qualifications):
- Fluency in both written and verbal English and French
- Bachelor's degree in a field related to life sciences
- Minimum of 2 years of customer support experience
- Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)
How to Stand Out (Preferred Qualifications):
- Previous experience in a technical services position is preferred
#InVitroDiagnostics #TechnicalSupport #CustomerService #RemoteWork #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.