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Technical Support Specialist
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Job Description
- Req#: 00A1B8A522
Employer Industry: Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within a long-term contract
- Work remotely from anywhere within the United States
- Dependable schedule with accrued paid time off for on-call weekend shifts
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) retirement plan with employer contributions
- Laptop and communication tools provided for work-from-home efficiency
What to Expect (Job Responsibilities):
- Monitor website availability and respond to alerts, either resolving issues or escalating as needed
- Provide support communications for customer issues and inquiries
- Collaborate with team leadership to understand roles, responsibilities, and provide daily status updates
- Conduct quality assurance testing procedures to ensure products and applications are error-free
- Analyze digital program performance and prepare standardized analytical reports
What is Required (Qualifications):
- Proven ability to work independently without direct supervision
- Ability to handle multiple tasks with changing priorities in a fast-paced environment
- Understanding of basic user experience and information architecture
- Familiarity with website technologies such as HTML, CSS, and JavaScript
- Clear criminal background check and U.S. permanent residency
How to Stand Out (Preferred Qualifications):
- Experience with content management systems (CMS)
- Strong analytical, prioritizing, interpersonal, and problem-solving skills
- Experience with PA state government or other government-related work
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