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Technical Support Specialist
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Job Description
- Req#: 20EE5EB7A7
Employer Industry: Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within a long-term contract position
- Work-from-home flexibility
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off and a retirement plan with 401(k)
- On-call schedule with accrued PTO for weekend shifts
- Supportive team environment working with a large group of professionals
What to Expect (Job Responsibilities):
- Monitor website availability and respond to alerts, resolving issues or escalating them as necessary
- Provide support communications for customer issues
- Collaborate with team leadership to understand roles and provide daily status updates
- Perform quality assurance testing to ensure error-free applications and products
- Evaluate digital program performance and prepare analytical reports for internal and external use
What is Required (Qualifications):
- Proven ability to work independently and complete tasks without direct supervision
- Strong analytical, prioritizing, interpersonal, and problem-solving skills
- Ability to handle multiple tasks with changing priorities in a fast-paced environment
- Understanding of website technologies, including HTML, CSS, and JavaScript
- U.S. permanent residency and a clear criminal background
How to Stand Out (Preferred Qualifications):
- Experience with Content Management Systems (CMS)
- Previous experience in PA state government or other government roles
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